Terms and conditions
Seller and contact details
The seller is Infinitum 69 EOOD, EIK 202430305, VAT No. BG202430305, VAT-registered, with registered office and address at Sofia, Serdika residential district, bl. 1. Contact person: Ивайло Костадинов. Phone: 089 796 2719 (+359897962719). Email: infinitum69@abv.bg.
Products and ordering
Choose a product and any applicable variant, add a quantity to your cart and enter your delivery details. Products, subtotal, delivery and total are displayed before submission. Check the details before pressing the payment or order button. Unavailable products and products without a confirmed price cannot be ordered. Contact the store before ordering if ingredients, allergens, expiry dates or storage conditions are not stated in the description.
Submitting an order through the site and receiving an order number do not constitute final confirmation. The seller reviews the order and confirms it separately by email. Before the order is dispatched for delivery, the customer may request a correction or cancellation by email at infinitum69@abv.bg or by phone on 089 796 2719.
Prices, payment and documents
Prices are in euros and are displayed with a reference equivalent in Bulgarian lev in the catalogue and order summary. All prices on the site are final and include VAT. Changing the language does not change a price or the currency. Payment is made by card on Stripe's secure page or in cash on delivery, as selected at checkout. Card details are entered with Stripe and are not stored in the store's database.
The seller issues fiscal receipts and invoices. The customer receives the appropriate document for the purchase in accordance with the applicable requirements.
Delivery and collection
Delivery is made using the seller's own transport or by courier. Deliveries in Sofia are made primarily by courier, with an estimated delivery time of up to 48 hours. Deliveries to other locations are made by courier, with an estimated delivery time of 2–3 days. These delivery times are estimates. Chilled and dairy products are delivered under conditions suitable for storing and transporting the relevant type of food.
For an order with a subtotal below €100.00, delivery to an address costs €5.00. For an order with a subtotal of €100.00 or more, delivery to an address is free. The charge and total are displayed at checkout before submission. The existing free store collection option remains available; the specific store is arranged after confirmation.
If delivery is unsuccessful, the seller contacts the customer to arrange redelivery or another appropriate solution.
Right of withdrawal
Where the statutory right of withdrawal applies, the consumer may withdraw from the contract within the standard 14-day period by sending a clear written statement to infinitum69@abv.bg. Goods must be returned to: Serdika residential district, 2A Akademik Ivan Evstatiev Geshov Blvd., 1379 Sofia. For an ordinary return, the direct transport cost is borne by the customer. Any sums due are refunded within the statutory period applicable to the case, including the 14-day period where it applies.
Regardless of the statutory exceptions that may apply to certain categories of food, Infinitum 69 EOOD voluntarily accepts and considers withdrawal requests for perishable or chilled products under its own commercial policy, following review of the individual case.
Complaints and returns
Goods may be returned as part of a complaint. Provide evidence of the purchase or issue, such as a fiscal receipt, invoice, photographs, order number or other appropriate evidence; customers are not limited to a single form of evidence. For a justified complaint, the seller bears the return cost.
The returns and complaints address is: Serdika residential district, 2A Akademik Ivan Evstatiev Geshov Blvd., 1379 Sofia. This address is different from the company's registered office.
Alternative dispute resolution
If a consumer dispute remains unresolved, the customer may use out-of-court alternative dispute resolution through the conciliation commissions of the Bulgarian Consumer Protection Commission (KZP). The conciliation procedure is voluntary. Current information and the application form are available on the official KZP page linked below.
Languages and updates
Bulgarian is the original language of the content. Translations are provided for assistance and may be automated. If anything is unclear, contact the store for clarification. This does not restrict your mandatory consumer rights.